Full time: 52 weeks
Part Time: Up to 2 year
This course can be delivered in number of ways, Kindly refer below Delivery Method tab for your preference.
UNITS OF COMPETENCY
- Over 18 years old at the time of enrolment
- Successful completion of IIPD`s language, literacy and numeracy assessment
- Ability to demonstrate core skills and capabilities to a level appropriate to the course.
- Identification Documents
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Unlock your potential career as a /an:
• Customer service adviser
• Data entry operator
• General clerk
• Payroll officer
• Word processing operator
This course consists of 12 units of competency, 1 Core unit and 11 elective units of competency. Students must successfully complete all units to gain their qualification.
Training delivery consists of formal structured training and assessment of the practical application of the theoretical knowledge acquired through the structure training over the duration of the training program.
UNITS OF COMPETENCY
Apply knowledge of WHS legislation in the workplace.
Write simple documents
Work effectively with diversity
Deliver and monitor a service to customers
Maintain business resources
Design and produce business documents
Promote innovation in a team environment
Process customer complaints
Create electronic presentations
Organise personal work priorities and development
Contribute to effective workplace relationships
DELIVERY METHODS & ASSESSMENT METHODS
This course is delivered in following ways:Classroom based (Face to Face) - minimum of 20 hours weekly study requiresOnlineDistance based learning
Assessment is based on competency (the ability to demonstrate specific skills) and is undertaken through a combination which may consist of classroom observation, discussion, case studies, role plays & written assignments and the work placement.